Shipping policy

$35 FREE SHIPPING worldwide. The ETA is 5-7 business days.

We ship all orders within 3 business days. Once an order is shipped, we will email you a tracking number. Please make sure you enter the correct shipping address at the checkout. We cannot make any changes to the shipping address once your order is shipped. If any shipment is returned due to an error in the shipping address provided to us or because the package was not claimed by the receiver, we will deduct $6.99 from the purchase price prior to issuing the refund.

WHEN WILL I RECEIVE MY ORDER?
Orders are shipped within 3 business days. It takes 5-7 business days for orders to arrive worldwide depending on the distance from our warehouse. Please note that due to the extreme popularity of our offers, these are only estimates.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! Unfortunately, the postal service is beyond our control. However, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for situations where this might apply.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may need to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged upon delivery, determined by your local customs office. You are responsible for paying these charges, which are not covered by us. We are also not responsible for delays caused by your country's customs department. For further details, please contact your local customs office.

CAN I CANCEL MY ORDER?
Orders can be fully refunded, including shipping and handling, only if canceled within 12 hours of purchase. We cannot process claims, refunds, or additional requests once the package is in transit with the carrier. You have 30 minutes to cancel your order.

Still have questions? Contact us at info@exploreserendipity.com, and we’ll be happy to help!